1. Why buy official original accessories?
An electric bicycle with excellent quality can usually be ridden for more than 3-5 years, especially Burchda electric bicycles, which use aluminum alloy frames and waterproof lines throughout the vehicle, and are very durable.
However, it is inevitable that there will be situations where vulnerable accessories need to be replaced or spare accessories need to be added. We recommend that users regularly check tires, brake pads and other accessories for better safety.
When you need to buy spare parts for your electric bicycle, it is recommended that you place an order in the Burchda official store.
Official original accessories will provide the best compatibility and are 100% compatible with your e-bike. You don’t need to worry about the purchased accessories not meeting the requirements of your ebike. Especially for core accessories such as instruments, controllers, and motors, official factory accessories are more reliable.
Special note: For core accessories such as instruments, controllers, and motors, we provide 2 years of after-sales service, but if there is damage caused by improper use by the user, the user needs to pay for it.
After purchasing accessories in the official store, we will provide the necessary installation instructions and explain to users how to replace damaged parts in the form of videos.
Don't worry about not finding the right accessories, our customer service staff will assist you, whether it is a small screw or a delicate headlight, we can help you. This is the advantage of the official store!
2. How to buy official original accessories?
We have listed common accessories on the Official Store and provided convenient classifications to facilitate users to quickly find the accessories they need.
What if the accessories you want are not listed on the store?
You can contact us by email(support@burchda.eu) or find us through the online chat window, provide us with a description and picture of the accessories you want, and our customer service staff will identify your needs, confirm the model and quantity of the accessories with the technicians, and then put the accessories on the shelves of our store and provide you with a product link to place an order.
3. How long will it take to get the accessories after purchase?
Our factory has a variety of original parts. In most cases, the accessories you purchase will be shipped within 1-2 working days, and then delivered to you in 10-20 days. Note that accessories are often shipped by air, and 10 days is the fastest time.
Of course, some parts are purchased from downstream suppliers, and some accessories need to be customized, such as battery lock keys, some older models of motor cores, etc. Please be patient and we will support you as quickly as possible.
4. Do you need to pay tariffs or additional shipping costs?
No, you don't need to pay any additional fees. Our quotation is the final price, and you don't need to worry about uncontrollable expenses. After confirming the accessory information and placing an order, you only need to wait for the accessories to be shipped to your doorstep!
